> For the complete documentation index, see [llms.txt](https://docs.hubyte.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hubyte.de/faq-fuer-seo/english-documentation/faq.md).

# Frequently asked questions (FAQ)

### My question does not appear in the storefront – why?

Check the following:

* The question is assigned to a **group**. Questions without a group are not shown.
* The group is **active** (green check mark).
* The **sales channel** of the group matches or is empty (all sales channels).
* **Only for category/product** is not enabled for the group. Otherwise the question only appears in the shopping experience element.
* Question and answer are maintained in the current **language**.
* The cache has been cleared (**Settings > System > Caches & indexes**).

### The FAQ page is empty.

Probably all groups are inactive, marked as **Only for category/product** or contain no questions. In this case no schema.org block is rendered either.

### Can I use HTML in answers?

Yes. Use the [answer editor](/faq-fuer-seo/english-documentation/fragen-antworten.md) or its HTML view. HTML is also allowed in the `answer` column of the [CSV import](/faq-fuer-seo/english-documentation/import-export.md). For security reasons, disallowed tags such as `<script>` are removed when saving.

### Why does my question have the wrong URL?

The URL is generated from the question text. If you rephrase the question, the URL changes. Two questions with identical text get the same URL, so use unique question texts.

### How do I change the URL of the FAQ page?

Via the field **FAQ-Url Path** in the [plugin configuration](/faq-fuer-seo/english-documentation/konfiguration.md), e.g. `help` for `https://your-domain.com/help`.

### How do I add FAQs to a product page?

Create a group, enable **Only for category/product** if needed and add the FAQ element to the layout of the product page (see [Shopping experiences](/faq-fuer-seo/english-documentation/erlebniswelten.md)).

### Is schema.org also rendered for groups "Only for category/product"?

Yes. On the category or product page with the FAQ element, `FAQPage` is rendered for all questions of the element (see [FAQ page & SEO](/faq-fuer-seo/english-documentation/faq-seite-seo.md)).

### Does the CSV import delete existing questions?

No. Rows with an `id` update existing questions, rows without an `id` create new ones. Nothing is deleted.

### My CSV import shows broken umlauts.

Save the file as **CSV UTF-8**. In Excel: **File > Save as > CSV UTF-8 (comma delimited)**. Files in the Windows character set are converted automatically on import, but UTF-8 is the most reliable.

### I need help with an individual customisation.

We are happy to help: [hubyte.de/projekt-anfragen](https://hubyte.de/projekt-anfragen/)